Supporting Our Team of Dedicated Field Service Technicians, Installers and Business Development Personnel are:

Gregory Gutos

General Manager / President

Gregory Gutos is one of today's most enduring experts in the communications field with a career that has spanned over twenty-six years. His firm's "IEL Certified Solutions" has provided many businesses with Improved Efficiency, Enhanced Communications at Lower Costs. Mr. Gutos designs communications systems for existing, small and large companies. His expertise will provide you with the appropriate telephone system and cost controls as well as provide expert training with a "train-the-trainer" process. He provides clients with a complete, total solution ... from determining needs, placing orders for analysis of services and system design, placing orders for service, project management of services and/or equipment installation, training and then continued service, support and maintenance.

Mr. Gutos' skill in designing cost-effective, high quality communications systems and then continued suppport with total project management is well known. His firm is usually retained by corporations and business management seeking solutions for communications deficiencies or by IT/ MIS directors evaluating and design of their voice/data networks.

HARDWARE - BILL ANALYSIS - WIRING - SURVEILLANCE CAMERAS - SYSTEM DESIGN

Steven D. Silverman

Vice President of Operations

Steve's responsibility includes over seeing Service, Installation, Management Information, Purchasing and Finance. Steve has earned a Bachelor of Science Degree from the Columbia University School of Engineering and Applied Sciencewith a major in Industrial Engineering and a Master of Science degree, also from Columbia University, majoring in Management Engineering.

Steve has worked with USAPhone.Com for over 12 years and has acquired extensive knowledge in the areas of telephone and data connectivity and system provisioning, including:

• A broad base for analyzing, designing, building and managing complex integrated communication systems . He has analyzed client needs resulting in system designs using fiber optics, microwave, copper wire, T-1s, DS-3s, OC-3, OC-12, OC-48, 10/100 Mbps Ethernet, Gigabit Ethernet, Frame Relay, MPLS, Token Ring, VOIP technology, multi-protocol routers, switches, E-911, PBXs and all types of technology infrastructure. This experience and knowledge is used to design and build networks meeting today's needs with capacity for future growth.
  
• Training by all manufactures to identify, design and recommend application based solutions for businesses with single and multiple Networked locations. Training includes designing solutions based on traditional Telephony and Networking solutions, including the use of networking using Internet Protocol.
  
• Developing Procedures, Controls, and Reporting tools for Service, Finance and Production to provide better flow-through of product and service to customers and to provide better information to management. Steve also has extensive experience in the design and implementation of Quality Control procedures to enhance Customer Service Satisfaction.

Bob Cannaday

Sales Engineer - Business Development

Bob’s career in telecommunication spans over 35 years of industry experience. His background started as an installation technician for a mid size interconnect company based in central Pennsylvania while he earned his Electrical Engineering Degree and he progressed through engineering, sales and management positions with RCA Service Company, GE and Motorola. He also started and managed a very successful company that provided national engineering and consulting services to fortune 1000 companies for 13 years until it was bought out.

His resume highlights several successful accomplishments in the telecommunications field including a patent award from RCA’s David Sarnoff Research Labs in Princeton, NJ. He holds technical certifications on over 21 Manufactures products as well as outstanding achievement awards from RCA and Motorola.

While with USAPhone.Com, Bob has been instrumental in the design and implementation of many complex system applications in both voice and data deployment. His wealth of knowledge combined with a portfolio of USAPhone.Com proven products encompassing TDM PBX; VoIP Servers; IP Endpoints; Networking; SIP Services; PTP and MPLS Data Infrastructure Design, Bob should be your first call when considering any communications needs.

Charlie Paxton

Business Development

Charlie has been employed by USAPhone.Com since 1989 working with the Business Development team.

Charlie emphasizes goals for every customer including ways to Lower costs, Improve efficiency and Enhance communications. He starts with a complete review of the client’s voice and data records including local phone bills, long distance, high speed Internet, and all existing maintenance and monthly phone equipment expenses.

Charlie utilizes the entire Business Development team, with over 100 years of combined industry expertise to reviews records for accuracy and to find ways to improve. The team then designs a phone system solution, including networking multiple sites, paging, connecting cell phones, work-at-home offices, voicemail and more.

A custom package is then designed for you…for the complete solution. Ask Charlie about an “equipment for services” package. Let your phone and high-speed Internet bills buy you your next phone and voicemail system solution- ---an all-in-one “inclusive” package!

Dan Dailey

Dan Dailey has been employed at USAPhone.Com as a Telecommunications Analyst, Cost Consultant and Account Manager since 1990. His primary responsibility is to prepare clients with the best plans available to manage all of their telecommunications costs & services.

Dan provides each customer with our IEL Certified Solutions… Improve Efficiency, Enhance Communications and Lower Costs.

Due to his long tenure at USAPhone.Comenters, he has developed a list of Channel Manager & Customer Service contacts within the Comrrier organizations that ensure his Customers receives the best industry pricing and the highest degree of Customer Satisfaction.

In addition, his direct contact with the Service Department at USAPhone.Com allows for a seamless integration of all Voice- Data Services and Phone Equipment related issues, including new installations, upgrades, moves, adds & changes.

Clients range from residential to small, medium size businesses and large corporations. Dans range of expertise includes Dial Tone, Local & Long Distance, Toll Free, Dedicated Internet Access, DSL, T1, DS-3, Point to Point Circuits, Frame Relay, MPLS, VOIP, Email & Web-Hosting

Jeff Drew

Field Supervisor

Jeff is a nationally recognized expert in installation and trouble-resolution on telephone switches. He regularly receives calls from around the country to provides his expertise. He has earned advanced certification and is expert on numerous telephone systems and products including Toshiba, TIE, AT&T, Ericson, Comdial, Vertical, Valcom, MultiTech, Key Voice, ESI, Siemens HiCom and Panasonic TDA, TVA and TDE. Jeff is also trained on Microsoft Windows administration as well as IP networking. Jeff has worked for over over 25 years in the telecommunications industry including the operation of his own technical consulting firm in the telecommunications field.

More importantly to us and to our customers, he has an uncanny ability to understand each particular customer's call handling/call processing needs after only a short interview. He can then translate those needs into a set of integrated features and functions from the phone systems and voicemail systems we provide to meet or exceed that customer's expectations.

Jeff not only exhibits these qualities on the systems he installs but, as the Fields Supervisor responsible for all installations, he trains all of our technicians in these skills and abilities and monitors their performance resulting is the delivery of superior installations to all of our customers.

Joe Groves

Customer Dispatch

Joe Groves has worked in Customer Service for over 25 years, finding ways to keep customers satisfied even when it appears impossible.

Joe's responsibilities include scheduling, dispatching our field technicians, discussing problems, issues and system concerns with customers, determining what kind of service is necessary and then scheduling to provide that service on an appropriate and timely schedule. Joe schedules all installations and coordinates deliveries of equipment to meet those schedules. Joe is also responsible for handling carrier issues, including line and high speed internet connection outages. Joe orchestrates there resolution with the customer, the carrier and with our service technicians.

If your phone lines or equipment are not operating properly, need to add phones, headsets, you need to change something or looking for advise, call Joe at x122- he has the expertise and he'll be glad to take care of you.

Jim Harvey

Business Development

Jim Harvey joined the USA PhoneCenters Business Development team in 1999, bringing with him twenty years of business marketing experience. As a Business Development professional, Jim uses his marketing and networking strategies to fill client needs for new equipment and services.

From the first initial contact, Jim establishes a customer liaison providing individualized attention to each customer’s every telecom need, from lowering phone line, Internet and calling costs, upgrading or trading in their existing equipment to setting up brand new sites anywhere in the country. He has mastered the art of “the follow-up” and pays attention to every client request. Jim has clients he has been working with for over 6 years! He strives to ensure clients are satisfied with their telecom decisions.

Jim networks with our Strategic Partners to keep USA PhoneCenters active in the marketplace! If you have a client or know somebody opening a business or relocating, give Jim a call… and get rewarded with strong finders fees for referring the opportunities to us! If you are looking to “get the job done” and want to work with a Business Development pro, contact Jim Harvey x139!

Thurman Jay Gates

Business Development

Thurman Jay Gates has been in the telecommunications business for over 40 years. For the past 23 years, he owned and operated Riverside Communications, providing Phone and Security Systems for business ranging from small offices to networked national accounts.

In 2005, Riverside Communications merged its phone system clients with USA PhoneCenters. Thurman maintains and continues to independently operate his Security business. He is also affiliated with USA PhoneCenters and continues to consult with his customers to develop new phone system opportunities.

His consultation exists of a comprehensive review of the clients existing services, including phone and data records with the goal to reduce your monthly cost. Then, designs a system that will improve and enhance the clients ability to communicate. He oversees all phases of the installation to insure everything is in place.

If you are considering upgrading and trading in your existing equipment, relocating or have a special request, Thurman is a true customer advocate and an acknowledged industry expert. Give him a call on Ext 146.

The Office Staff at USAPhone.Com:
Charlie Paxton in Business Development, Business Phone Systems
Carol Speir our Office, Leasing and Customer Satisfaction Manager
Jim Harvey Business Development, Customer Care
Hannah Hantman, Controller and Finanace
Joe Groves our Service Dispatch, Installation Supervisor and Customer Care.