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In 2001 AlphaGraphics purchased their first phone system from USAPhone.com. Ten years later, it was time to take advantage of new technology and upgrade, so AlphaGraphics returned to the experts at USAPhone.com to streamline it's operations with new technology. AlphaGraphics is a full-service printing company that offers its customers a wide range of print services and the best quality printing products. They specialize in training manuals, marketing collateral and offer technology and equipment that is able to match each client's requirements for speed, flexibility and printing expertise. "We had all of our calls channeling in through one person who then had to manually distribute callers throughout the company," said Micki Margot, Client Consultant at AlphaGraphics. "we decided to incorporate direct inward dial lines (DIDs) which would eliminate the time that person had to spend transferring calls and also allow callers to reach their destination quicker. At the same time, this gave our employees more time to dedicate to their other responsibilities. We also activated the "go anywhere" feature to allow our customers to reach us either in or away from the office on remote or cell phones. USAPhone.com was able to incorporate other time saving features that also enhanced our image with our clients. Overall, said Margot, the upgrade has been a huge success. "The improvements have made everyone happy at AlphaGraphics. The transition has been smoother than anyone anticipated... not to mention the new IP phones and the much faster high speed internet service has drastically reduced our monthly cost," said Margot. USAPhone.com is a telecommunications installation, service and consulting firm headquartered in Cherry Hill, NJ. Founded by Greg Gutos in 1981, the company provides PBX phone systems to businesses in both SMB (3-499 users) and enterprise level (500+ users) markets. USAPhone begins its process with a ROI review to determine clients' current voice and data operating cost and configurations and a review of client requirements. The company then prepares a plan to reduce cost and improve service by removing old technology and upgrading to improved, cost-efficient technology. Most companies realize a savings of up to 50% monthly. To learn more about what AlphaGraphics can offer, To learn more about how USAPhone.com can lower cost for your business and to get your ROI review, |
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