Maintenance

• Refurbishing & Repair Services
  We can repair and/or refurbish your current telecommunications equipment.
• Remote Administration
  To assist in updating and maintaining your communications system,
  we provide remote programming and remote diagnostics services.
• Warranty Services
  All new equipment and systems carry a one-year parts and labor manufacturer's warranty. Extended warranty services for year two and beyond are available.
• Maintenance & Technical Support Services
  We can provide 24 X 7 service and support from skilled technicians
  for both hardware and software.

Service Agreements

USAPhone.Com offers flexible Service Agreements to manage your ongoing telecom costs. Ask about our Platinum and Gold Packages!

• Priority Service:
  All Service Agreement clients receive service priority.
• Account Management of Local, Long Distance, Internet Services to receive best rates
• Hardware Maintenance and Replacement:
  We will provide service on hardware to keep the equipment in good working order. We will also replace equipment whenever necessary.
• Guaranteed Emergency Service:
  24 hours per day, 365 days a year.
• Additional Fees waived
• FREE Traffic Management Analysis twice per year
• Training:
  Customers receive additional training when required
• Service Agreement Clients can receive discounted hourly charges, if applicable
• NO WAITING- Gold and Platium Maintenance Agreement customers are the ones that keep us in business and their needs are placed at the “HIGHEST PRIORITY LEVEL.” Should you require emergency service or just need a Move Add or Change, you are “prioritized” to the top of the service dispatch list! NO Waiting for Service—- When you need and want it! This is among the most important reasons our customers purchase maintenance agreements.