VoIP Basics

Standard Features – Small Business Phone Solutions

If you’re looking for an ultra-basic phone system with standard VoIP features, you’ll be happy to know that each of USA Phone.com’s  small business phone solutions come loaded with dozens of standard features. We also offer plenty of other advanced features at no extra charge, but if you’re just looking for a phone solution with a reliable dial tone and some business-class applications, we’ve got you covered.

Essential Calling Features to Run Your Small Business

Core calling features included with all of USA Phone.com’s small business phone solutions include:

  • Customer Portal
  • Top Level Auto Attendant (Always On)
  • Multiple Top Level Auto Attendants (Always on)
  • Top Level Auto Attendant (Time Based)
  • Sub-Level Auto Attendants
  • Auto Attendant Answering
  • Live Person Answering
  • Direct Inward Dialing
  • 2, 3, or 4 (or More) Digit Extension Dialing
  • Caller ID
  • Voicemail
  • Voicemail to Email
  • Ring Groups
  • Find Me (VoIP Systems USA Digital Assistant)
  • Call Hold
  • Attended Transfer
  • Unattended Transfer (Blind Transfer)
  • Call Forwarding
  • No Answer Call Forwarding
  • Busy Call Forwarding
  • Incoming Call Blocking
  • Incoming Privacy Screening
  • Incoming Caller ID Routing
  • Incoming DID Routing
  • Outgoing Call Blocking
  • Incoming Call Identification
  • One Button Redial
  • Do-not-disturb (DND)
  • Call Waiting Indicator
  • Automatic Call Distribution (ACD)
  • Call Queue
  • Call routing based on business hours, after hours & holiday hours
  • Speed Dial
  • Company Wide Directory
  • Forward your calls Locally or Remotely via Phone or Web
  • Caller ID Blocking
  • Call Recording
  • DISA (Direct Inward System Access)
  • Office Intercom
  • Disable Outbound Dialing
  • 3-way Conference Call
  • Conference Bridge
  • Default Music On Hold
  • Custom Music On Hold
  • Commercial On Hold
  • Commercial On Hold By Location or Queue
  • Call Detail Records
  • Call Volume Graphs by Time of Day, Month, Year or Custom Dates
  • Call Traffic by Extension
  • Detailed Accounting
  • FREE Calls to Other VoIP Systems USA Voice Subscribers
  • Domestic Origination
  • Domestic Termination
  • International Termination
  • SIP Trunking
  • E911 Support, Compliant with all FCC Mandates.
  • Toll Free Numbers
  • VoIP Firewall
  • DHCP for VoIP Devices
  • Diagnostics
  • Configuration Management