Voice Processing Systems are efficient communications management systems that will adapt to both your business and home environment. These innovative systems deliver big business features at a small business price. Have calls answered professionally by auto attendant and retrieved easily through voicemail. There many ways a Voice Processing system can help you boost your productivity through efficient communications management.
Unified Messaging, which uses a common mailbox for voicemail and e-mails, is optionally available on voice mail systems from all of the manufacturers we represent. This feature adds significant productivity improvements to your message handling tasks.
USA PhoneCenters offers Voice Processing Systems that integrate with most systems.
The most common features of Voice Processing Systems include:
Auto forward
This feature automatically forwards messages that have not been listened to after a specified amount of time to a pre-determined mailbox.
Call blocking
Call blocking serves as a "do not disturb" feature when subscribers want calls to go directly into their mailbox without ringing their extension.
Company/departmental distribution lists
Create as many general distribution lists as your organization needs.
Pager notification
Have the system automatically page you when a message is received in your mailbox.
Send copy of a message
Once you have listened to a message, you can choose to send the message on to another subscriber in the system.
Password protection
User access to Mailboxes can only be gained upon entering the correct user-programmed password.
Guest/client mailboxes
Guest mailboxes with limited access to system features can be set up to allow people or businesses who are associated with your business to have their own mailbox for direct communications.
Message waiting lights for appropriately equipped telephones
The system lights message waiting lamps to signal subscribers that a message has been received in their mailbox.
Auto Attendant
Answers Incoming calls and routes the caller to the appropriate extension or department. (i.e. Extension 100 or Sales Dept)
Busy and no-answer call handling
Subscribers can set up special call handling features to ensure, for example, that important messages receive prompt attention by automatically forwarding them to others when you're not available.
Fax tone transfer
Save money in dedicated fax line charges by letting your system automatically transfer calls to your fax machine when an incoming fax tone is detected.
Greetings
System voice greetings used to greet callers can be configured for regular business hours, including morning, afternoon, evening, after hours and holidays. The greetings can be recorded on-site or remotely.
Multilingual capability
Your calls may be processed in up to nine different languages simultaneously. Callers may first be given the option to choose from a menu of languages. From that point until the end of the call, the caller will hear everything in the selected language.
PA system call announce capability
Calls can be received, placed on hold, and connected to an internal, or overhead paging system to announce the call over the PA system. This feature may be very useful in large warehouses, freight loading areas, or anytime where employees are frequently away from their telephones.
Call queuing
With this feature, the caller may have the option of holding for a specific extension when it is busy. The system politely keeps callers apprised of their position in line.
